Report On The Protection Of Consumers' Rights And Interests In The Industrial And Commercial System In 2015
According to the voice of China "national news network" reported, 3. 15 international consumer rights day, the State Administration for Industry and commerce first released the 2015 national industrial and commercial system consumer rights protection report.
The report shows that in 2015, the National Association of consumers associations received nearly 640 thousand complaints from consumers, resolving nearly 550 thousand items, resolving nearly 86%, and saving about 1000000000 yuan for consumers.
The report points out that in 2015, the SAIC formulated the "2015 China Consumer Association complaint consultation system operation manual" in conjunction with the new consumer new hot spots, and guided the local consumers association to submit complaint data and typical cases.
At the same time, data analysis was used to guide the work of safeguarding rights. In 2015, the National Association of consumers associations received nearly 640 thousand complaints from consumers, and solved nearly 550 thousand pieces. The resolution rate was 86%, which saved about 1000000000 yuan for consumers.
SAIC promotes consumer protection in the key areas, standardizing the business in the service sector, conducting anti-monopoly and anti unfair competition law enforcement, and investigating false and illegal advertisements.
market
Order.
SAIC, a spokesman for SAIC, strengthens the supervision of commodity quality in circulation area, and deploys and guides all localities to strengthen televisions, electric water heaters and children in key areas such as household electronics, clothing, shoes and hats, decoration and decoration materials, and pportation.
clothing
Wool
Cashmere
Spot checks on key commodities such as garments, wood-based panels, coatings, electric bicycles, brake pads, and penalties for the sale of substandard products according to law shall be carried out nationwide to carry out special rectification, and comprehensively regulate all kinds of standard clauses in the field of consumption.
We should intensify consumer infringement cases.
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