How To Conquer Customers' Heart In Telemarketing

First, how can we mobilize our own voice elements to shape different customers' favorite images?

adopt Volume, speed, tone, attitude And so on to create different images. Let customers imagine you as a beauty or handsome.

For example, dealing with customers in the north, the voice can be larger, so that the other side feels confident and refreshing. Follow the customers in the South and speak slowly, gently and gently. This will make customers feel comfortable.

Two, clever way to say, how to match the wording, so that customers feel that you and he are the same kind of people?

We must learn how to act according to customers' needs. Tone and heart to feel Grasp the customer's speaking time. Mood and manner And so on, instantly evolved into a way of speaking similar to him. To touch his heart.

Three, how to enter the inner world of customers, how to communicate with people who do not have color and praise what they most want to hear and move most? What kind of people are they?

According to different types of customers, they are divided into 4 colors: red, green, yellow and blue.

1) red - bold, enthusiastic and exaggerated. Although he is a plain looking girl, you can exaggerate praise for his beauty. When speaking with such a client, the voice can be larger, faster, more frequent and more expressive.

2) green - peaceful, affectionate and family oriented. Don't exaggerate compliments with such people, or make the other person feel very fake. We should use the true feelings, family and other aspects of praise, such as you let me think of my sister or sister, etc. The voice is a little bit slow and slow.

3) yellow, but for officials, there is bureaucratic bureaucratic tone. First of all, we must not be disgusted or have psychological barriers. As long as we are customers, we must try to find their advantages, sparkle and praise as much as possible. They are sincere admiration and admiration. They can communicate well with all kinds of people and learn to see what people say, which is the skill skill that our salesmen must master. This kind of concern or likes to listen to is that he is so young, so doing, sitting in such a high position, BBK will certainly be born in the future.

    4) blue - a very strict person. It is the backbone of the enterprise and the person holding important positions. What they like to value is what they have done. Those who like to be steady and steady. One said, two said two. The promised thing must be done in strict time. If it is not finished, do not conceal it. A moderate and steady tone of voice.

Four, how to conquer the hearts of customers?

As far as possible to understand the needs of customers, and customers first adult again, and then understand the purposeful questions and guidance, and used to let customers order. For example, in particular, when customers want samples and information, try to know as much as possible about customer information.

1) what kind of products do customers need?

2) does he have the expenditure and budget?

3) when to buy? How much do you need?

4) do he have any other suppliers in his mind?

That is, the principle of equivalent exchange.

Five, how can we get rid of this predicament and pressure if we don't place orders continuously or are often rejected by customers?

When you are very weak, your skills and skills are still not proficient, no one (superior supervisor) will encourage you to see how much progress you have made every day, rather than refuse.

Six, how to deal with customers who are late to bargain?

In fact, the bargaining has been carried out, that is, the customers are basically fully accredited. Again, like returning the price, it is for psychological comfort to find a balance. If there is room for this to drop, there is no need to reclaim the benefits and balance the scales.

Seven, be a forever friend to your customers and be truly grateful.

Even if you accept or reject your customers, you must be truly grateful. Even if you refuse your client, he will let you know how to deal with the same customer next time and find a better way.